Technical Assistance
Please email: dshelp@umaryland.edu or sodhelp@umaryland.edu or call 410-706-2084 for assistance with Blackboard and other educational technology problems.
Technology Requirements
Students are required to have access to a computer and reliable Internet service in their living quarters, as indicated during admission process/time. High-speed Internet connection is highly recommended because the educational content delivery at UMSOD is mostly web/cloud based and utilizes multiple platforms, including Blackboard, UMSOD’s learning management system, Questionmark examination software and Proctorio video proctoring software.
Laptop Information
The School of Dentistry requires all incoming Doctor of Dental Surgery (DDS) students to have a laptop to access educational materials. Some examples of the software you will be required to use your personal device for are: Blackboard, Mediasite, QuestionMark, Proctorio, WebEx, Zoom, Axium and MiPacs. You are responsible for ensuring your computer is kept up to date with current software updates and ensuring that all functionality is working properly. Use of your laptop or any computing device using the campus network is governed by the University of Maryland, Baltimore (UMB) Information Technology Acceptable Use Policy. As a UMB student, it is your responsibility to read, understand and comply with this policy.
Contact the School of Dentistry Help Desk at 410-706-2084 or sodhelp@umaryland.edu for additional questions.
YOUR LAPTOP MUST MEET THE FOLLOWING SYSTEM MINIMUM SPECIFICATIONS:
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PC LAPTOP SPECIFICATIONS |
MACINTOSH LAPTOP SPECIFICATIONS |
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Required Software:
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Microsoft Office 2016 or higher (Students are licensed for O365)
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Symantec Endpoint Protection (available for both PC and Mac)
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Both available at the HS/HSL Library at a discount to students
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Keep your system up-to-date (Service packs, patches, updates, etc.)
- Mac users may need Boot Camp or Parallels and a copy of Microsoft Windows
The HS/HSL Library offers software discounts to students for Microsoft Windows, Microsoft Office and Symantec Antivirus.
Warranty
It is highly recommended that you also have a next-day, onsite repair warranty coverage for the duration of your studies. Standard warranties generally cover mail-to depot repairs, which may take some time before the unit is returned to the user. If accidental damage warranty is available it is also very highly recommended.
Maintenance of Your Laptop
You are responsible for your laptop. The Office of Information Technology will work to assist you although we may not be able to fix any issues you may have. Technical support only covers applications that are required as part of your dental educational program such as:
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Configuration and connection to the campus Eduroam wireless network.
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Installation of the VPN for remote access.
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Consultation (advice on best practices, discuss computer problems, and possible remedies)
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