OIT Help Desk: Support Guides

To contact the School of Dentistry OIT Help Desk:

• By email: sodhelp@umaryland.edu
• By phone: 410-706-2084
• In person (for faculty and staff): Room G426 (around the corner past the School Store)

Table of Contents:

1. Wireless Network Access
2. Access to Clinical Applications
3. Policies
4. Purchasing Information
5. Printing Support
6. Student Guides
7. Faculty/Staff Guides
8. New User Information
9. Working from Home
10. VPN/Remote Desktop
11. O365
12. Webex
13. Duo Mobile
14. Zoom
15. General Troubleshooting/Help
16. Technical Assistance and Technology Requirements

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• Wireless Network Access:
• Setup for Android
• Setup for Apple
• Setup for Macbook
• Setup for Windows 10
• Sponsored Guest Wireless Access
• Access to Clinical Applications:
• Android
• iPhone/iPad
• Macintosh OSX (10.6/Snow Leopard and higher)
• Policies:
• OIT Support and Device Security Policies
• Laptop Loan Policy
• Purchase Request Policy
• Purchasing Information:
• SOD Faculty/Staff Purchase Requests (Log in with your Dental Network username and password)
• SOD Faculty/Staff Poster Printing Requests (Log in with your Dental Network username and password)
• Purchase Software from UMB for Personal or Departmental Use (External link)
• Printing Support:
• SOD Printer Service Requests (Log in with your Dental Network username and password)
• Student Printing with GoPrint
• Faculty/Staff PaperCut Frequently Asked Questions
• Faculty/Staff PaperCut Job Aid
• Faculty/Staff Printing with PaperCut
• Student Guides:
• Student Dashboard (External link)
• Student Gmail Setup Information (External link)
• Find Your Questionmark Username
• Faculty/Staff Guides:
• Faculty/Staff Email - Android
• Faculty/Staff Email - iPad/iPhone
• New User Information:
• New User Training Requirements
• Password Rules
• O365:
• Overview
• OneDrive
• Sharepoint
• Teams
• Webex:
• Overview
• Webex Meetings
• Webex Teams
• Duo Mobile
• Overview
• Forgot smart Device?
• General Troubleshooting/Help:
• How to find your computer name
• Reset your Internet Explorer settings
• Update, manage, and change your UMID/Password (External link)
• UMB Campus IT Help Desk (Help with Google Apps, SURFS, SIMS, UMID, Eduroam)
• IT Forms on www.dental.umaryland.edu (External link)
• Cisco VoIP Desk Telephones Reference Guides (External link)
• Requesting administrative rights to PC (External link)