Accessing Clinical Applications - Macintosh OSX Devices

DISCLAIMER: The School of Dentistry OIT department does not support these devices and accepts no responsibility for their use or any behavior (intended or otherwise) resulting from following or attempting to follow the instructions below. This information is provided as a convenience only and with no warranty.

  1. FIRST - Register Your Device!
  2. VPN Configuration and Connection
  3. Remote Desktop Configuration and Connection
  4. Disconnecting

FIRST - Register Your Device!

To comply with HIPAA laws and University policy, before you can use your mobile devices (smartphone AND tablet) to access clinical applications, your device MUST:

You must bring your device in person to the OIT office so that our staff can verify that it has been securely locked. You will need to know or be able to provide: If you do not know how to find your device's serial number, contact your device manufacturer and/or service provider.

VPN Global Protect Configuration and Connection

NOTE: The local administrator account on the Mac MUST have a password assigned. If necessary, run System Preferences > Users and set a password on the local administrator account.

  1. Open App store and go to Global Protect.
  2. Enter UMB information and then click download Mac 32/64 bit Global protect agent
  3. Run the .dmg file (by default it will download to /Downloads folder) and it will automatically mount and open a new window.
  4. In the new window, run the vpn.pkg file.
  5. An "Install Global Protect" window will open. Click Continue twice, then Agree to accept the EULA.
  6. Click Install. You will be prompted for the Mac's local administrator password.
  7. After a few minutes of installation, you should receive a message that "The installation was successful." Click Close.
  8. The VPN client can be found in the Launchpad or in the Finder under /Applications/Global Protect. It can be pinned in the Dock by running the app, right-clicking its icon, and selecting Keep in Dock.
  9. Run the newly installed VPN app. When you receive the "Ready to connect." message, enter and click Connect.

Remote Desktop Configuration and Connection

NOTE: The Mac OS does not include a Remote Desktop program by default. One must be installed to allow remote connections from the Macintosh to SOD resources.